00.5 - Our Success Metrics
00.5 - Our Success Metrics
Hey guys,
To ensure we're on the right track with both this Blueprint project and the future firm we're building, we need clear ways to measure success. This note is where we define those key metrics.
Why Define Metrics?
- Clarity: Makes our goals tangible and specific.
- Focus: Helps prioritize efforts on what truly matters.
- Tracking: Allows us to see progress and identify areas needing adjustment.
- Motivation: Gives us clear milestones to aim for and celebrate.
How to Use This Note:
- Review: Consider the types of metrics and discussion points below.
- Discuss: Brainstorm and agree on specific, measurable metrics in the linked Discord channel. Let's aim for a focused list – quality over quantity.
- Finalize: We'll document the agreed metrics and how we'll track them here.
1. Metrics for This "Blueprint" Project
How do we measure the success of this transformation initiative itself?
| Area | Key Questions / Ideas for Metrics |
|---|---|
| Process Completion | What key deliverables signal progress? (e.g., % of Section 30 designs drafted, # of Playbook workflows documented by [Date]). |
| Timeline Adherence | Are we hitting key milestones outlined in the Roadmap? (e.g., Phase 1 goals met by QX). |
| System Rollout | How do we track successful implementation? (e.g., [Specific System] launched by [Date], # of team members trained). |
| Team Engagement | Is the team actively involved and finding the process useful? (e.g., Participation levels in Discord, feedback on new systems during rollout). |
➡️ Let's define our key project metrics in Discord: #[Link to Channel #00-5-success-metrics]
(Placeholder for Final Project Metrics)
Blueprint Project Metrics:
- Metric 1: [Description & Target]
- Metric 2: [Description & Target]
- ... (Aim for 3-5 key metrics)
2. Metrics for Our Future Firm (3-5 Year Goals)
How will we measure the ongoing success of the firm after these changes are implemented? These should reflect our Vision.
| Area | Key Questions / Ideas for Metrics |
|---|---|
| Client Satisfaction | How happy are our clients? (e.g., Target Net Promoter Score (NPS), client retention %, # positive reviews/referrals). |
| Financial Health | Are we sustainable and profitable? (e.g., Target Profit Margin %, Average Collection Period (days), Revenue per Employee). |
| Operational Efficiency | Are we working smarter? (e.g., Target reduction in lawyer admin hours/week, target turnaround time for key processes like conveyancing files, system reliability score/uptime). |
| Team Well-being | Is this a great place to work? (e.g., Target team satisfaction score, employee retention %, adherence to work-life balance principles). |
| Growth & Innovation | Are we evolving? (e.g., Successful launch of new service/practice area, % adoption of new key technology). |
➡️ Let's define our key future firm metrics in Discord: #[Link to Channel #00-5-success-metrics]
(Placeholder for Final Firm Metrics)
Future Firm Success Metrics (3-5 Year Goals):
- Metric 1: [Description & Target]
- Metric 2: [Description & Target]
- ... (Aim for 5-7 key metrics)
Having clear metrics helps us stay focused and make informed decisions. Let's agree on a set that truly reflects what success means for V L Decruz & Co.