20.0 - Ideal Client Journey-Map (Index)

#client-experience #client-journey #design #MOC #strategy

20.0 - Ideal Client Journey-Map (Index)

Hey guys,

Welcome to Section 20! Having diagnosed our current issues, we now shift focus to proactively designing the ideal experience for our clients. This section is all about defining who we best serve and mapping out the perfect journey for them with V L Decruz & Co., from their first impression to becoming long-term advocates.

Purpose of This Section:

To define our ideal client.
To map the stages of their journey from their perspective.
To establish clear standards for communication and expectation setting.
To create a client-centric foundation for designing our internal operations.

How We'll Use This Section:

Define & Map: Use the notes below (20.1 to 20.4) to brainstorm and define the ideal client profile and map their lifecycle stages.
Set Standards: Agree on how we should communicate and set expectations.
Discuss: Use the linked Discord channels for active brainstorming and refinement.
Finalize: Document our agreed standards and maps here.

Navigating the Ideal Client Journey Design

Use this table to explore the different elements of the ideal experience:

Note #	Focus Area	What We're Defining Here
20.1	Ideal Client Profile	Who are we ideally trying to attract and serve?
20.2	Client Lifecycle Stages	Mapping the entire journey from the client's viewpoint.
20.3	Communication Standards	How we should communicate proactively, clearly, and effectively.
20.4	Setting Expectations	What we need to communicate upfront and ongoing to ensure clarity.

➡️ General discussion about the overall Ideal Client Journey can happen in Discord: #[Link to Channel #20-Q-client-journey-discussions]

Designing this journey thoughtfully is key to building strong client relationships and a stellar reputation. Let's focus on creating an experience that truly stands out.